Privacy Policy
This policy is pending legal review and may be updated.
What Data We Collect
When you place an order or create an account, we collect the information necessary to fulfil your order and provide customer support. This includes:
- Name and contact details (email, phone)
- Shipping address
- Order history and preferences
- Device and browsing information (for analytics and site improvement)
Payment Security
We never store credit card details on our servers. All payments are processed securely through Stripe and Tabby, both of which are PCI-DSS compliant payment processors.
How We Use Your Data
- To process and deliver your orders
- To communicate order updates and shipping notifications
- To send marketing emails (only if you have opted in — you can unsubscribe at any time)
- To improve our website and customer experience
Analytics
We use GDPR-compliant analytics tools to understand how visitors use our site. This data is anonymised and used solely to improve the shopping experience.
Third Parties
We share your data only with trusted partners necessary to operate our business:
- Stripe — payment processing
- Tabby — buy now, pay later service
- Delivery partners — order fulfilment and shipping
We do not sell your personal data to any third party.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at hello@lumonne.com.
Contact
For any privacy-related questions, please contact us at hello@lumonne.com.